Return, Refund, and Cancellation Policy

Last updated: August 25, 2026

Because our coffee products are prepared to order and are perishable consumable goods, we generally cannot accept physical returns. This policy explains the circumstances in which cancellations, replacements, or refunds may be available.

Order Cancellations and Changes

Contact us immediately at twochefsroasting@gmail.com if you need to cancel an order or change its products, grind, quantity, or delivery address.

A cancellation or change can be approved only if the order has not entered roasting, preparation, packaging, or fulfillment.

• There is no cancellation fee for an order successfully canceled before fulfillment begins.

• Once fulfillment begins, the order cannot normally be canceled or changed.

• Cancellation requests are not effective until Two Chefs Roasting confirms the cancellation by email.

• If we cancel an order, we will refund the canceled amount, including any associated shipping charge, to the original payment method.

Because fulfillment may begin shortly after an order is submitted, contacting us does not guarantee that a cancellation or change will be possible.

Perishable Products

Coffee, single-serve capsules, and other consumable products cannot be physically returned for reasons including:

• A change of mind

• Ordering the wrong flavor, roast, grind, size, or quantity

• Personal taste preferences

• An incorrect or incomplete address supplied by the customer

• Refusal or failure to collect a delivered package

Unauthorized returns will not be accepted or refunded.

These restrictions do not affect remedies available for products that arrive damaged, defective, incorrect, or otherwise fail to conform to the order.

First-Bag Satisfaction Guarantee

A customer who is dissatisfied with their first bag of Two Chefs Roasting coffee may request a refund of the product price for that bag.

The following conditions apply:

• The request must be submitted within seven calendar days after delivery.

• The guarantee applies to one bag of coffee per customer, household, and delivery address.

• It applies only to the customer’s first completed order with Two Chefs Roasting.

• No physical return is required.

• Shipping charges, if any, are not refundable unless the refund results from our error or applicable law requires otherwise.

• The guarantee does not cover duplicate, fraudulent, abusive, or reseller purchases.

Damaged, Defective, Incorrect, or Missing Products

Inspect your order promptly after delivery. Contact twochefsroasting@gmail.com within 48 hours if an item arrives damaged, defective, incorrect, or missing.

Include:

• Your name and order number

• A description of the problem

• Photographs of the product

• Photographs of the shipping package and label when applicable

After reviewing the request, we may provide a replacement, refund, or other appropriate resolution. Eligible replacements and refunds involving our error or a damaged product are not subject to a restocking, cancellation, or return-shipping fee.

Please do not discard damaged products or packaging until we confirm that they are no longer needed for review.

Shipping Charges and Other Fees

Standard U.S. shipping is free where advertised.

Shipping charges, if any, are not refundable unless the refund results from our error or applicable law requires otherwise.

We do not charge a restocking fee because physical returns of perishable products are not accepted.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after we issue the refund for it to appear in your account. Processing times are determined by the customer’s bank or payment provider.

We will notify you by email when a refund has been approved and issued.

Consumer Rights

Nothing in this policy limits any refund, replacement, cancellation, or other right that cannot legally be excluded under applicable consumer-protection law.

Contact Us

To request a cancellation, replacement, or refund, contact:

Two Chefs Roasting
twochefsroasting@gmail.com
PO Box 760
Leona Valley, CA 93551