Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with Two Chefs Roasting. Our coffee products are prepared to order and shipped by our U.S.-based roasting and fulfillment partners.

Order Processing

Most orders are roasted, packed, and prepared for shipment within 1–2 business days. Business days are Monday through Friday, excluding federal holidays.

Orders placed during weekends, holidays, periods of unusually high demand, or severe weather may require additional processing time.

United States Shipping

We offer free standard shipping on orders delivered within the United States.

Most U.S. orders arrive within approximately 5-8 business days after the order is placed. Delivery times are estimates and are not guaranteed. Remote destinations, carrier disruptions, weather, and holidays may cause delays.

Orders may be shipped through USPS, UPS, or another available carrier selected by our fulfillment partner.

International Shipping

We currently ship only to addresses within the United States. International shipping is not available at this time.

Tracking

When tracking information becomes available, it will be sent to the email address provided during checkout. Please allow up to 48 hours for tracking activity to appear after receiving the shipment notification.

Address Changes

Customers are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, contact us immediately at twochefsroasting@gmail.com.

We cannot guarantee that an address can be changed after an order enters fulfillment. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

Delayed or Missing Packages

Carrier delays can occur after a package has been shipped. If tracking has not updated for seven business days, or if your package has not arrived within the expected delivery period, contact us at twochefsroasting@gmail.com with your name and order number. We will help investigate the shipment with the carrier or fulfillment partner.

If tracking shows that a package was delivered but it cannot be located, please check around the delivery location and contact household members, neighbors, and the carrier before contacting us.

Damaged Shipments

If an order arrives damaged, contact twochefsroasting@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the product, shipping package, and shipping label so we can review the issue.

Delivery Estimates

All stated processing and delivery periods are estimates rather than guarantees. Two Chefs Roasting is not responsible for delays caused by carriers, customs authorities, weather, service interruptions, incorrect addresses, or circumstances outside our reasonable control.

Contact Us

Questions about an order or this policy may be sent to:

Two Chefs Roasting
twochefsroasting@gmail.com